london tourists

Pros in Guest Management For Airbnb

The fundamentals of any successful Airbnb or holiday rental are exceptional guest management – it’s the heartbeat of your business. It’s the difference between a one-off stay and a five-star review, steady bookings, and long-term profitability. It’s not an area of Airbnb management that should ever be overlooked or underestimated.

Estimate your profit
Ovitzia Superhost Airbnb

Ovitzia

Superhost

  • 3419

    Reviews

  • 4.85

    Rating

  • 9

    Years hosting

Professional hosting. Happier guests. Better returns.

At Ovitzia, when we take over, we’ll manage every stage and aspect of your guests’ journey — from enquiries to check-outs, from communication to conflict resolution. We’re your team on the ground, and we’ll treat each guest as your customer and every stay as an opportunity to strengthen your rental’s reputation, rating, position, and revenue.

loghi airbnb, booking.com, Trivago, Expedia, Vrbo con un divano in sottofondo.

Guests expect instant responses

If guests have a question about your accommodation, they’ll want it answered fast. Your property will likely not be the only place they’re keeping an eye on, so we’ll want to act fast to close the deal.

At Ovitzia, our guest responses are only minutes across platforms like Airbnb and Booking.com, which reward hosts like us who deliver. Poor guest handling of small issues, unclear information and slow responses can quickly impact your visibility and rating, so we always like to keep your rental two steps ahead.

Estimate your profit

What’s included in Ovitzia’s guest management

Enquiry Handling & Booking Management

  • Fast, friendly, 24/7 multilingual guest communication
  • Clear explanations of amenities, policies, and access details
  • Pre-screening questions to assess intent and suitability
  • Automated responses for routine enquiries with personalised follow-ups

Guest Screening & Verification

  • ID and history verification through trusted booking platforms
  • Stay pattern and intent checks (business, family, event travel)
  • Risk flags for high-occupancy or one-night stays
  • Enforceable house rules and deposits to safeguard your asset

Check-In & Check-Out

  • Remote check-ins, available 24/7
  • Step-by-step arrival instructions and neighbourhood guidance
  • Flexible late check-outs (where feasible) for better reviews
  • Post-stay property audits with time-stamped photos

During-Stay Support

  • 24/7 in-stay communication and emergency handling
  • Coordination with cleaning or maintenance teams when needed
  • Instant issue resolution, reducing complaint escalations
  • Friendly, informed tone that reflects positively on you as the host

Review Management & Reputation

  • Personalised review responses that strengthen trust
  • Dispute handling for unfair or inaccurate reviews
  • Insights from guest feedback to inform future improvements
  • Consistent communication tone across all platforms

3,000+

Reviews

24K+

Check-ins & outs

18M+

In booking revenue

100+

London properties

Why owners choose Ovitzia

We’ve been in the game long enough to know hospitality isn’t about scripts – it’s about consistency, empathy and calm professionalism. Every guest interaction won’t reflect on us, but your property and ultimately your income, so it’s one area that needs to be treated very carefully, which is why you’ll want to choose Ovitzia over faceless agencies, where you know us by name.

What you’ll gain – the outcome:

  • Higher guest satisfaction and stronger ratings
  • Boosted visibility and occupancy.
  • Better-quality guests.
  • Less stress and interruption — guests communicate with us, not you.
  • Professional problem-solving — issues resolved quickly and discreetly.
  • More repeat stays and referrals.
  • Better property care through transparent, real-time reporting.
  • Hands-off hosting for you.
Estimate your profit

airbnb managers support