Covid-19

We at Ovitzia are committed to doing our part to reduce the spread of the COVID-19 virus and help our communities overcome this threat. During these difficult times the safety of our customers, property owners and colleagues is of paramount importance to us.

The situation is changing daily and we are continuing to closely monitor the events as they develop. Our professional, local teams are dedicated to providing clean and sanitised properties.

Following the guidance from the government, we keep our policies and this page under constant review as new information becomes available.

For our hosts

We now provide contactless survey and evaluation of new properties, as well as in-person services in respect of the social distancing rules.

For our guests

In light of the need for an Covid-19 Enhanced Cleaning protocol we have raised our cleaning standards beyond those recommended by Regulatory authorities such as the European CDC advice and the department of health guidelines.

These changes include:

  • Ventilation of the property for 3 hours before cleaning.
    It’s recommended to open outside doors and windows to increase air circulation in the space before beginning to clean and disinfect.
  • Wearing mask and gloves
    Wearing disposable PPE before entering the space and changing them between the various phases of the process helps avoid cross-contamination.
  • Ventilation of the property for 3 hours before cleaning
    It’s recommended to open outside doors and windows to increase air circulation in the space before beginning to clean and disinfect.
  • Sanitising surfaces
    We sanitise using specific chemicals to reduce the number of germs and bacteria. For example, spraying a disinfectant on high-touch surfaces such as doorknobs.Sanitise every high-touch surface, down to the doorknob.
  • Use of approved products
    We only use disinfectant and sanitiser solutions that are registered with the government’s chemical regulators.

Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

Our Customer Experience team is looking forward to answering your questions and can be reached at 020 3633 9244 or [email protected].

Useful References

European Centre for Disease Prevention and Control
https://www.ecdc.europa.eu/en

Public Health England Coronavirus (Covid-19):
https://www.gov.uk/coronavirus