Is cleaning and housekeeping included with Ovitzia Full Management?

Yes. Ovitzia includes 5-star cleaning and housekeeping within the Full Management package, so owners do not need to organise cleaners separately.

Who pays the cleaning fees?

Cleaning fees are covered by guests rather than by the owner.

What is included in a typical turnover clean?

Turnover cleans cover core living areas, bathrooms, kitchens, bedrooms and entrances, plus fresh bed-making and linen changes, high-touch sanitising, restocking of toiletries and essentials (as agreed), and a final presentation reset.

Do you provide linen and towels?

Yes. Ovitzia provides hotel-quality linen and towels as part of the housekeeping operation.

Do you offer deep cleans?

Yes. Ovitzia offers a one-off “rental-ready” deep clean before the first booking and schedules periodic deep cleans to keep the property in top condition over the long term.

Cancellation & Refund Management

No Airbnb host likes hearing the words “cancellation” and “refunds.” But they happen. It’s only unmanaged cancellations that cost you money, though. Hence, why cancellation management has become a core service in our Revenue and Online Management Packages.

At Ovitzia, we’ve developed structured cancellation management strategies and tightened our clients’ policies to minimise revenue loss and disruption, all while maintaining professional guest relations.

Contact Ovitzia today

Ovitzia Superhost Airbnb

Ovitzia

Superhost

3607
Reviews
4.85
Rating
9
Years hosting

Choose a company that protects your revenue and maintains guest trust

When a guest must cancel, we can implement strategies and policies to protect you. However, when a host must cancel, platforms like Airbnb are not pleased, as it disrupts guests’ plans, causes significant inconvenience, and erodes trust in the platform.

Hosts can incur financial penalties, negative reviews, potential suspension of listings and loss of Superhost status (especially if you cancel more than 1% of stays).

Big no-nos for the success of your short-let. This is why it’s important for your management company to ensure your calendars are synced across the board to avoid double bookings and cancellations. With Ovitzia, everything is taken care of.

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Stay ahead and stay protected with Ovitzia

Our cancellation management helps to avoid:

Lost revenue from unfilled dates
Calendar gaps in peak periods
Refund disputes and platform penalties
Negative reviews
Reduced search ranking

Our role is to protect your income while staying compliant with platform policies.

The first step is choosing the right policy for your Airbnb

Together, our teams can help you select and manage the right cancellation policy for your property, taking into account seasonality, demand patterns, booking window trends, and target guest profiles.

By doing this, we can balance booking confidence with revenue protection, helping shield your short-let if a guest cancels and ensuring consistency across platforms so you never have to.

3,000+

Reviews

24K+

Check-ins & outs

18M+

In booking revenue

100+

London properties

If a guest cancels, we’ll work hard to refill the dates

We don’t view a guest cancellation as a loss; we see it as an opportunity to re-market your property and book the night. When cancellations occur, we act immediately to:

Re-price the dates dynamically
Push visibility across all channels
Activate last-minute pricing strategies
Adjust minimum stay requirements

Our goal is simple: revenue recovery, focused on refilling the dates as quickly and profitably as possible. In many cases, a rebooked stay can generate equal or even higher revenue when managed correctly. Our integrated revenue management system ensures cancelled inventory is repositioned intelligently.

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revenue management

Handling refunds and dispute management

Cancellation management is included in our base Airbnb management service package: Revenue Management from 5%. Included is the handling of refunds and disputes, and extends to services like:

Guest refund discussions
Platform policy compliance
Damage-related deductions
Evidence submission where required

When communicating with guests who have cancelled, we maintain a professional yet friendly tone to protect your rating and payout.

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Why you should choose Ovitzia today

Reduced risk and greater stability
Occupancy levels protected
Average daily rate (ADR) managed
Keeping cash flow consistent
Maintaining platform rankings
Strategies to increase direct bookings

Remain hands-off while we handle the complexities and headaches. Choose your level of involvement and explore our three packages to determine which one best suits your property.

Contact Ovitzia today

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