Is cleaning and housekeeping included with Ovitzia Full Management?

Yes. Ovitzia includes 5-star cleaning and housekeeping within the Full Management package, so owners do not need to organise cleaners separately.

Who pays the cleaning fees?

Cleaning fees are covered by guests rather than by the owner.

What is included in a typical turnover clean?

Turnover cleans cover core living areas, bathrooms, kitchens, bedrooms and entrances, plus fresh bed-making and linen changes, high-touch sanitising, restocking of toiletries and essentials (as agreed), and a final presentation reset.

Do you provide linen and towels?

Yes. Ovitzia provides hotel-quality linen and towels as part of the housekeeping operation.

Do you offer deep cleans?

Yes. Ovitzia offers a one-off “rental-ready” deep clean before the first booking and schedules periodic deep cleans to keep the property in top condition over the long term.

Guest Communication & 24/7 Support

Exceptional customer service and guest communication are the foundation of our service. Being available and supportive to your guests encourages five-star reviews and repeat bookings.

But if you don’t have the time, our 24/7 support and guest communication are included in our Always On Management Package, starting from just 10%.

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Ovitzia Superhost Airbnb

Ovitzia

Superhost

4072
Reviews
4.85
Rating
10
Years hosting

Stay hands off, keep your guests fully supported

At Ovitzia, we’ve been doing this for years. For the past decade, we’ve worked behind the scenes to make guest stays incredible and respond within minutes when they need help.

With 24/7, year-round guest support, the communication line between guests and us remains open.

Even on Christmas Day. We ensure every enquiry is handled quickly and professionally, from the first message to post-checkout follow-ups. We manage the entire guest journey and handle all comms.

loghi airbnb, booking.com, Trivago, Expedia, Vrbo con un divano in sottofondo.

It’s not just about support, but about results

Guest communication is more than keeping guests happy; it keeps your property at the top of search results, performs well, and ensures it’s fully booked. Here’s how guest communication plays into your property’s performance on platforms like Airbnb and Booking.com:

Fast response times improve search ranking
High response rates increase booking conversions
Clear communication reduces cancellations
Professional support prevents negative reviews

In short-term rental space, speed and tone matter. A delayed or poorly handled message can mean a lost booking, and Airbnb doesn’t like it either. But that all falls away when you sign up to Ovitzia.

4,000+

Reviews

24K+

Check-ins & outs

18M+

In booking revenue

110+

London properties

Every part of the communication process handled

Typically, with holiday lets, the communication process is split into four stages:

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airbnb hosting excellence award

tre amiche spensierate i una casa con affitto breve

We provide guest support in multiple languages

Stays more often than not involve international travellers. Our multilingual support capability ensures guests feel comfortable communicating in their preferred language.

For example, as we’re Italian, we can communicate more easily with guests from Italy, improving clarity, confidence, and booking conversion. And we’ve noticed, especially in high-tourism destinations, that multilingual communication is a competitive advantage.

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Trust we’ll be there for your guests 24/7, 365 days a year

Unlike self-managed hosts who can’t always respond immediately, Ovitzia ensures:

Round-the-clock availability
Rapid response times
We answer late-night guest messages
The management of difficult conversations
Escalation procedures for emergencies
Professional, consistent tone across all platforms

We respond quickly because response time directly impacts performance. It also protects your reviews, ranking and revenue. Strong communication we’ve proved leads to higher ratings, fewer cancellations, better search placement and increased repeat bookings.

Therefore, it’s an important service within our Always On Management Package because it offers more than just customer service; it also provides revenue protection.