Service questions
What does an Airbnb management company, like us do?
At Ovitzia, we handle what our hosts need us to, whether it’s Growth, Always On management or a complete 360 takeover. We can manage everything from boosting your property online to the day-to-day running of your short-term rental, including listing creation, pricing optimisation, guest communication, cleaning, maintenance, and reviews. Choose how involved you want us to be.
Who handles guest communication?
If you opt for either our Always On Management or Fully Managed package, guest communication will be handled for you by our in-house customer service teams, including booking enquiries, confirmations, check-in and check-out instructions, and issue resolution. Our customer service teams are available 24/7.
Do you manage everything, including cleaning and maintenance?
Our Full Management package coordinates cleaning, linen and property maintenance as part of the service. Additional fees will be charged for any required repairs or deep cleans.
How often is the property cleaned?
Under our Fully Managed package, the property is professionally cleaned by specialist Airbnb cleaners after every guest stay. Linen, towels, and consumables are also refreshed and restocked to hotel standards.
Can I still use my property?
You’ll be free to use your property whenever you like. You can block out dates for personal use using our property owner portal app.
How do I track performance?
At Ovitizia, we have our own app that lets you access a dashboard showing occupancy, revenue, bookings, upcoming stays, and more.
What platforms do you list on?
We will list your holiday let on multiple platforms to reach bookers wherever they’re searching, including Airbnb, Booking.com and Vrbo, to name a few.
How involved do I need to be?
With us, you can choose how involved you want to be. With full-service management, you can be completely hands-off. Our lower-tier packages still allow you to handle services like cleaning, maintenance, and check-ins.